FREQUENTLY ASKED QUESTIONS

What is Lemonade Box?

Lemonade Box is a monthly subscription service, specialising in self-care. We deliver 5-6 high-quality, handpicked products from local businesses and global brands, straight to your door. All items undergo in-house quality control and are expertly curated to reduce stress and encourage self-care, mindfulness and positive thinking.

How much is a Lemonade Box?

There are a number of different prices, depending on the subscription plan you’re after. Please click here for more information.

I want to sign up to Lemonade Box, are there any extra fees?

No, there are no extra fees. Your subscription comes with free delivery, so you will never have to pay for this - or any extras we may provide. However, if you are buying from outside of the UK, there will be an additional charge of £13.00 for delivery.

Is Lemonade Box available outside the UK?

Of course! However, please bear in mind that subscriptions outside the UK will include an additional charge of £13.00 for delivery and may take a little bit longer to reach you.

Can I buy a box as a gift?

You most certainly can! Lemonade Box is the perfect gift for any occasion. You can even write a personalised message for them to read when they open their box, which can be done via the notes section at checkout! If you’d like to gift a box to a loved one, simply click here.

How do I donate a Lemonade Box to someone in need?

To find out more information on how to donate a Lemonade Box to someone in need and to finalise a purchase, click here

I just signed up, what's the next step?

Welcome to the family! If you have signed up on or before the 17th of the month, your order will be processed immediately and dispatched within 1 working day. Due to high demand and to ensure that you are not charged twice within a short space of time, any orders made on or after the 18th of the month will be dispatched on or before the 7th of the following month. Please note that this does mean if you order on or after the 18th of the month, you will receive the following month’s box, as opposed to the month of your original order. For reassurance while you’re counting down the days, you can check your inbox for regular updates on dispatch and delivery.

What can I expect in my Lemonade Boxes?

Although each box is intended to be a surprise, you can expect to find 5-6 unique, high-quality products from local businesses and global brands. Each product is handpicked to reduce stress and encourage self-care, mindfulness and positive thinking. For sneak peeks and spoilers, give us a follow on Instagram @lemonade.box

Are the items in each monthly box different?

Yes. Every month, you will receive a box with items that differ from those received in the previous months.

When will I receive my box?

To ensure you get your first box as soon as possible, it will be dispatched within 1 working day of your order. For the remainder of your subscription plan, boxes will be dispatched on the 7th of every month. Please bear in mind that if you sign up for your first box towards the end of the month, you will be charged twice within a short space of time as a result of the direct debit going out on the 28th of every month.

When will my monthly direct debit be taken and can I change the date?

To ensure you receive your box as soon as possible, your payment for your first box will be taken as soon as you make your order. For the remainder of your plan, payments will be taken on the 28th of every month. As we want to make sure your boxes get to you on time, the date of payments can unfortunately not be changed.

Can I cancel my subscription?

Yes, you can cancel your monthly subscription at any time by logging into your account settings. Please note - this must be done before the 28th if you do not wish to receive any more boxes. If you are subscribed to a 6 or 12 month plan, you cannot cancel and will have to wait until your subscription finishes.

Something in my box was damaged, what do I do?

Occasionally, you may receive a delicate product which could get damaged on its way to you. If this is the case, please feel free to email us at: hello@lemonadebox.co.uk with a photo of the item and we will send you a replacement as soon as possible.

How can I get in touch?

For any enquiries, please send us a direct message on Instagram @lemonade.box. Alternatively, you can email us at hello@lemonadebox.co.uk

LET'S GO GIRLS...

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