frequently asked questions
Got a question regarding your Lemonade Box subscription or order? Take a read of our FAQ - you may find the answer you're looking for!
let's find your answer:
Lemonade Box is a monthly subscription box service, specialising in self-care. At Lemonade Box, we aim to provide you with a box of pamper treats that leave you feeling incredible inside and out.
All boxes contain a variety of high-quality pamper products - handpicked from local businesses and global brands.
All items featured in our boxes are strictly cruelty-free and undergo in-house quality control.
No, there are no extra fees on our subscription plans. Your subscription comes with free delivery to the UK, so you will never have to pay for this - or any extras we may provide in the subscription box.
However, if you are buying from outside of the UK, there will be an additional charge for delivery. Delivery fees are calculated and added at checkout once you have inputted your address.
In addition, for deliveries outside the UK you may have to pay customs or tax once your box has arrived. This payment is made to the courier company and is sadly outside of our control.
You most certainly can! Lemonade Box is the perfect gift for any occasion.
To order as a gift, visit our subscribe page & checkout as normal with their details.
You can use your email or theirs, depending on if you would like them to be notified once the order has been placed & shipped.
If you would like the gift to be a surprise, please enter your email address at checkout & let them know to expect something in the post.
Welcome to the family! Every month, we aim to ship our first batch of boxes on or before the 11th of the month. Any orders after this are then shipped within 2 business days.
Due to high demand and to ensure that you are not charged twice within a short space of time, any orders made on or after the 24th of the month are pre-orders for the following month & will be dispatched on or before the 11th of the following month.
Please note that this does mean if you order on or after the 25th of the month, you will receive the following month’s box, as opposed to the month of your original order.
For reassurance while you’re counting down the days, you can check your inbox or follow us on Instagram for regular updates on dispatch and delivery.
Although each box is intended to be a surprise, you can definitely expect to find high-quality products from both independent businesses and global brands inside.
Each product is cruelty-free and handpicked to reduce stress and encourage self-care, mindfulness and positive thinking.
A 'Lemonade Box Deluxe' contains 5-6 items each month worth a minimum of £60.00 - all of which are from cruelty-free brands.
For sneak peeks and spoilers, give us a follow on Instagram @lemonade.box or take a look through our website to see some of our past boxes!
Yes! Every month, you will receive a box with items that differ from those received in the previous months.To ensure you're getting excellent value for money & the best variety we do not repeat products inside a Lemonade Box. If a popular item is repeated, we make sure to select a different scent or benefit to continue introducing you to new things.
To ensure you get your first box as soon as possible, it will be dispatched within 2 working
days of your order (unless you ordered during a pre-order).
If you ordered during a pre-order (between the 25th & the 10th), boxes will be dispatched on or before the 11th of each month following your payment.
For the remainder of your plan, we aim to always ship boxes on or before the 11th of the month.
To ensure you receive your box as soon as possible, the payment for your first box will be taken as soon as you place your order.
For the remainder of your plan, recurring payments will be taken on the 28th of every month or within 7 days of this date.
As we want to make sure your boxes get to you on time, the date of monthly payments cannot be
If one of your payments fail on the 28th of the month, don't worry! Your payment will be attempted 7 more times following this date, before your subscription automatically expires. During this time, your box is reserved and you will receive email notifications letting you know your subscription status.
Alternatively, if your payment failed because your card has expired or you need to change the card you use, simply log in to your account, click 'manage subscriptions' and select 'payment methods' from the menu across the top of the screen.
Yes, you can cancel your monthly subscription at any time by logging into your account and cancelling.
Please note - this must be done before the 27th of the month if you do not want your subscription to renew further.
If you are subscribed to a 3, 6 or 12 month plan, you cannot cancel your plan half way through for a refund but you can cancel to avoid the plan renewing further once your current term ends.
To find out how to cancel, please check the question and answer below.
To log in and manage your subscription, please follow the steps below.
1. Click ‘Account’ in the drop down menu or top right corner of the site.
2. Tap the text inside the pink box ‘CLICK HERE TO LOG IN AND MANAGE YOUR SUBSCRIPTION’.
3. Enter the email linked to your subscription
4. Check your emails & enter the 4 digit code sent to you.
From here, you will be taken to your account and have full access to skip, cancel, pause, edit or swap your subscription.
PLEASE NOTE: Any changes to your subscription (delivery or billing address, payment details, personal information) must be made by following the steps listed above. If you cannot do this, please email: email@example.com and we will do it on your behalf.
Occasionally, you may receive a delicate product which could get damaged on its way to you. If this is the case, please feel free to email us at: firstname.lastname@example.org with a photo of the item for our records and we will send you a replacement as soon as possible.
For any enquiries, please email: email@example.com where we will aim to get back to you within 48 hours.
Great, we're always looking for new brands to work with! For any enquiries related to featuring inside a Lemonade Box, please send us an email to: firstname.lastname@example.org where we will aim to get back to you as soon as possible.